Effective Date: 02.12.2024

OTP Technologies LLC (“we,” “our,” or “us”) operates the websites otp.ae and hosting.otp.ae (collectively referred to as the “Websites”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data, and your rights regarding your personal information.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our Websites or services:

  • Contact Information: Name, email address, phone number, physical address.
  • Account Details: Username, password, and account preferences.
  • Billing Information: Payment details, credit/debit card information, billing address.
  • Identification Documents: When required for identity verification.

1.2 Automatically Collected Information

When you interact with our Websites, we automatically collect certain information:

  • IP Address: Used for security and analytics.
  • Browser Information: Type, version, and settings.
  • Device Information: Operating system, device type, and unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, and navigation paths.
  • Cookies and Tracking Technologies: To enhance user experience and provide tailored services.

1.3 Information from Third Parties

We may collect information from third-party sources, such as:

  • Payment processors.
  • Publicly available databases.
  • Marketing and advertising partners.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Service Delivery

  • To provide, manage, and improve our hosting and related services.
  • To process transactions and send notifications about account activities.

2.2 Customer Support

  • To respond to inquiries, troubleshoot issues, and offer technical support.

2.3 Marketing and Communication

  • To send promotional materials, newsletters, and updates about new services (with your consent).
  • To personalize content and advertising based on your preferences.

2.4 Security and Compliance

  • To protect against fraudulent, unauthorized, or illegal activities.
  • To comply with legal obligations, such as financial record-keeping and reporting requirements.

3. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

  • With third-party vendors and partners who help us operate our business, such as payment processors, hosting providers, and customer support platforms.

3.2 Legal Obligations

  • To comply with legal requirements, court orders, or law enforcement requests.

3.3 Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

3.4 Consent

  • With your explicit consent, for any other purposes not listed above.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When the retention period expires, we securely delete or anonymize your data.

5. Your Rights

You have the following rights concerning your personal data:

5.1 Access and Correction

  • You can request access to the personal information we hold about you and request corrections if necessary.

5.2 Data Portability

  • You may request a copy of your personal data in a structured, machine-readable format.

5.3 Right to Erasure

  • You can request that we delete your personal information, subject to legal obligations.

5.4 Restriction of Processing

  • You can request that we restrict the processing of your personal information in certain circumstances.

5.5 Object to Processing

  • You may object to the processing of your data for direct marketing or other specific purposes.

5.6 Withdraw Consent

  • If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, contact us at privacy@otp.ae.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site usage.

6.1 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: To analyze website usage and performance.
  • Functional Cookies: To remember user preferences.
  • Targeting Cookies: To deliver personalized ads and track user engagement.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

7. Security Measures

We implement robust security measures to protect your data, including:

  • Encryption of sensitive information.
  • Secure access controls and authentication protocols.
  • Regular monitoring and security audits.

Despite our efforts, no system can guarantee 100% security.

8. International Data Transfers

If you access our Websites from outside the United Arab Emirates, your data may be transferred to and processed in the UAE. By using our services, you consent to such data transfers.

9. Third-Party Links

Our Websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will indicate the “Effective Date.” We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

OTP Technologies LLC
Email: privacy@otp.ae
Phone: +971 58 52 100 57
Address: DSO, Dubai, UAE